Troubleshooting for Privacera DataServer¶

Common Troubleshooting¶

Topic	Description
Enable Debug Logging on a Runtime Plane	Set the DataServer log level on a Self-Managed or Partially Managed (D2P) runtime plane.
Enable K8S Debug Logs Using ConfigMap Changes	Steps to enable K8S-enabled debug logs in Privacera DataServer using ConfigMap changes.
Steps to Deploy Custom Build in DataServer	Instructions for deploying custom builds in DataServer, on a Privacera Manager deployment or a runtime plane.
Azure AKS HELM Limitation for Fresh Installation	Workaround for ADLS File Explorer issue on fresh AKS installations.
Client Retry Logic and Retriable HTTP Status Codes for Privacera DataServer	Explains client retry logic and supported retriable HTTP error codes for Privacera DataServer.

Topic	Description
Alert - Signer Error Rate	Resolution steps and root cause analysis when DataServer encounters high Signer API call failure rates.
Alert - Signer High Latency	Resolution steps and root cause analysis when DataServer Signer API response time exceeds 2 seconds.
Alert - PToken Generation Error Rate	Resolution steps and root cause analysis when PToken generation requests have a high failure rate.