Troubleshooting for Privacera DataServer¶
Common Troubleshooting¶
| Topic | Description |
|---|---|
| Enable K8S Debug Logs Using ConfigMap Changes | Steps to enable K8S-enabled debug logs in Privacera DataServer using ConfigMap changes. |
| Steps to Deploy Custom Build in DataServer | Instructions for deploying custom builds in DataServer pods within Privacera Manager deployment. |
| Azure AKS HELM Limitation for Fresh Installation | Workaround for ADLS File Explorer issue on fresh AKS installations. |
| Client Retry Logic and Retriable HTTP Status Codes for Privacera DataServer | Explains client retry logic and supported retriable HTTP error codes for Privacera DataServer. |
Below are resolution strategies for the alerts¶
| Topic | Description |
|---|---|
| Alert - Signer Error Rate | Resolution steps and root cause analysis when DataServer encounters high Signer API call failure rates. |
| Alert - Signer High Latency | Resolution steps and root cause analysis when DataServer Signer API response time exceeds 2 seconds. |
| Alert - PToken Generation Error Rate | Resolution steps and root cause analysis when PToken generation requests have a high failure rate. |
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