User Already Exists
SSO Troubleshooting¶
This guide assists in resolving common issues during SSO login, with a focus on user creation conflicts.
| Error Message | Description | Resolution |
|---|---|---|
| "A user with email address already exists." | This error occurs during SSO login when a user with the same email address already exists in the system. | The administrator must delete the existing user from Settings → User Management. |
| "Your Access Management setup could not be completed because this email is already in use." | This error occurs when setting up Access Management permissions for a user whose email conflicts with an existing account. | The administrator must delete the user from Access Management → Users list. |
Resolution Order
When resolving these conflicts, always:
-
Remove the user from Settings → User Management first
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Then remove from Access Management → Users list
-
Ask the user to attempt SSO login again
For additional assistance, see How to Contact Support for detailed guidance on reaching out to the support team.