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Privacera Documentation

Unable to start the Privacera Platform portal service

Problem: Unable to start the Portal server, and it cannot start the Tomcat server. Due to this, the following log is generated:

liquibase.exception.LockException: Could not acquire change log lock. Currently locked by portal-f957f5997-jnb7v (100.90.9.218)        

Solution:

  1. Scale down Ranger, and Portal.

  2. Connect to your Postgres database. For example, privacera_db.

  3. Run the following command.

    UPDATE DATABASE CHANGE LOG LOCK SET LOCKED=0, LOCKGRANTED=null, LOCKEDBY=null where ID=1;            
  4. Close the database connection.

  5. Scale up Ranger.

  6. Scale up Portal.