Connector Resource/Permission Loader Threads Shutdown¶

Root Cause¶

The connector is taking longer than expected to load resources or permissions, which causes the system to forcefully stop these operations to prevent overload.
The system may not have enough computing resources (such as memory, CPU, or network capacity) to handle the current workload, which can cause certain operations to stop unexpectedly.

The connector automatically retries permission loading and resource loading operations based on the configured resource sync interval and permission sync interval properties.

Note

Refer to your connector's Advanced Configuration guide for the exact property names and recommended values.
Monitor the Connector-Common dashboard:
- In the Resource Loading Threads Shutdown Counter and Permission Loading Threads Shutdown Counter panels, verify that no new shutdowns have been recorded.
- In the corresponding time series panels, ensure the shutdown counts remain stable (not increasing).
If you observe continuously increasing thread shutdown counts or receive this alert frequently, Create support ticket with the following information:
- Attach relevant logs and configuration files (e.g., properties files).
- Provide a clear description of the issue and the troubleshooting steps already taken.
- Include the alert name, alert trigger time, alert message, and severity level from the received alert.
- Add screenshots of the following panels from the Connector-Common dashboard:
  - Resource Loading Threads Shutdown Counter
  - Threads Shutdown During Resource Loading - Time Series
  - Permission Loading Threads Shutdown Counter
  - Threads Shutdown During Permission Loading - Time Series
  Finding the Panels
  
  These panels are located under the Resource Stats and Permission Stats sections in the dashboard.
Ensure to mask any sensitive information in properties files.